Overview
In 2013 this association decided they needed to overhaul their decade-old website. The site was no longer cutting it. Members’ online experiences had evolved significantly and they expected more: online payments for events, online profiles and a mobile-friendly interface, to name a few.
In parallel, the staff was wrestling with outdated software to manage their internal processes (which were changing as the association experienced growth); these systems had always been “silo-ed” - they did not talk to each other and were not online. The staff was doing more work-arounds than actual work. They badly needed a better way to manage their member database, event registrations, job listings, etc. and make it accessible to members online.
And so, rather than just a website, we built an “association management system” that integrates both the online member experience and their internal processes. The system is completely web-based, seamless and tailored to the specific needs of their members and staff.
Today, their new system manages the following aspects of the association:
- People (3 different types of members + nonmembers and vendors)
- Member Directory
- Leadership (Board of Directors + staff)
- Events (registration, attendance tracking, CEU certificate distribution)
- Products that accompany Events
- Trade Shows (registration, exhibitor registration)
- Sponsors
- Classified Listings
